← Back to Home
Effective Date: January 1, 2025
Last Updated: January 1, 2025
1. Information We Collect
QaFi Pitukar collects information to provide better air conditioning repair services. We collect:
- Personal Information: Name, phone number, email address, and service address when you request our services
- Service Information: Details about your AC problems, preferred service times, and equipment specifications
- Technical Information: IP address, browser type, and website usage data through cookies
- Communication Records: Phone calls, emails, and messages for service coordination and quality assurance
2. How We Use Your Information
We use collected information for:
- Scheduling and providing air conditioning repair services
- Communicating about service appointments and updates
- Processing payments and maintaining service records
- Improving our services and customer experience
- Sending service reminders and maintenance notifications
- Complying with legal and regulatory requirements
3. Information Sharing
We do not sell your personal information. We may share information with:
- Service Technicians: To coordinate and complete your AC repair service
- Payment Processors: To process service payments securely
- Legal Authorities: When required by law or to protect our rights
- Business Partners: With your consent, for complementary services
4. Data Security
We implement appropriate security measures including:
- Encrypted data transmission and storage
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure disposal of outdated records
5. Your Rights
Under Malaysian privacy laws, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- File complaints with relevant authorities
6. Data Retention
We retain your information for:
- Service records: 7 years for warranty and legal purposes
- Communication records: 3 years for quality assurance
- Marketing preferences: Until you unsubscribe
- Website cookies: As specified in our Cookie Policy
7. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 18. If we discover we have collected such information, we will delete it promptly.
8. Contact Us
For privacy-related questions or requests, contact us:
- Email: contact@qafipitukar.org
- Phone: +60 3 1662 02180
- Address: Level 8, Menara PKNS, No. 17, Jalan Yong Shook Lin, 46050 Petaling Jaya, Selangor, Malaysia
9. Policy Updates
We may update this privacy policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the updated policy.
This policy is governed by Malaysian law and complies with the Personal Data Protection Act 2010.